Last updated on June 9th, 2022 at 04:53 am
Summary: This blog addresses QuickBooks(R) Error 3371, which typically occurs when trying to launch QB desktop software for enterprise. The blog also discusses the possible causes for QB error 3371 and possible solutions to correct it. You can also test Stellar Repair for QuickBooks Software to fix damage to QB information files. It can fix data files from QuickBooks 2021 or previous versions.
Despite its features-rich (and quite reliable) Accounting software for professionals, QuickBooks faces errors reported and discussed in user forums. QuickBooks(r) error code 3371 is one of these errors.
What is the QuickBooks(r)Enterprise Error 3371?
There is a chance that you will encounter an error code 3371 when you use QuickBooks(R) Desktop Enterprise along with the message “QuickBooks cannot load the license information,” in the following scenarios:
- If you’re trying to open or activate QuickBooks(r) Desktop Enterprise software
- While reconfiguring your desktop
The problem usually happens due to damaged or missing QuickBooks(r) File. The 3370 QuickBooks(r) error by using one number of status codes listed below:
- QuickBooks Error 3371, with Status Code 11103
- QuickBooks Error 3371, with Status Code 11104
- QuickBooks Error 3371 and Status Code 11118
- QuickBooks Error 3371 using Status Code 1
QuickBooks Enterprise Error 3371: Causes and Solutions
Below are some reasons for The QuickBooks Error Code 3371, as well as the solutions:
Cause 1. Registration and Licensing Problem
QuickBooks(r) Entitlement file (EntitlementDataStore.ecml), contains the encrypted information of QuickBooks(r) Desktop installation. The file holds the information about the product and license required in order to finish QuickBooks validation. QuickBooks validation process in the QuickBooks Desktop Version installation.
If the ‘EntitlementDataStore.ecml’file gets damaged or corrupt, then QuickBooks(r) won’t open, or it may display “QuickBooks 3371 error with a status code 11104.”
Solution – Delete and Re-create Damaged ‘EntitlementDataStore.ecml’ File
Deleting and re-creating the QB ‘EntitlementDataStore.ecml’ file may help resolve the QuickBooks 3371 error. To do this take these steps:
- Exit QuickBooks(r) Desktop (QBDT)
- Shut down all QuickBooks(r) procedures. To do so:
- Task Manager. Open the Task Manager.
- On on the processes tab, find QBW32.EXE. Select it, after that, select to close the process. Repeat this process for each instance of QBW32.EXE.
- Start your QuickBooks(r) Access Data folder on you Windows OS by following these steps:
- Use the keys “Windows + R” to open “Run” dialog box.
- In the Run dialog box, enter C:\ProgramData\Intuit\Entitlement Client\v8 (or v6) and hit OK.
- From the dialog box that pops-up, right-click the EntitlementDataStore.ecml file and click Delete.
- Start QuickBooks once more and then follow directions to sign up your QuickBooks software.
NOTES:
- These steps are compatible with QuickBooks versions 2013 to 2016
- For certain earlier versions of QuickBooks program, users are able to contact Intuit to finish the registration process as it could be complex.
There is a chance that you will be confronted with ‘QuickBooks Enterprise Error 3371 in the event that you attempt to access an QuickBooks Desktop Enterprise file in a shared network without saving it locally on your system. Because other users on the network are able to open the save file an insufficiently saved file could disappear or get damaged.
Solution: Save your QuickBooks(R) Desktop Enterprise File to a Local Drive
The QuickBooks Desktop Enterprise file locally on your computer prior to connecting to it via on the network shared with others.
If, however, the QuickBooks file gets lost or is damaged, the QuickBooks File Recovery software could be very helpful. Here’s how:
- It is able to repair severely damaged and damaged QuickBooks files.
- Retrieves the data from the file in the original format
- Its intuitive, rich GUI makes it easy and smooth recovery
- It is able to fix all kinds of issues in QuickBooks Data File
- The trial trial for free gives you an opportunity to preview the recovered data that is an excellent value
Cause 3 : Broken or missing Installation Component/File
A file or component required in order to operate QuickBooks Desktop Enterprise may be damaged or absent. This typically means two items:
- QBregistration.dat This is an QuickBooks Installation file for Desktop which contains the details for the licensing of you QuickBooks account. The QuickBooks database won’t be able to open when the ‘QBregistration.dat files is corrupted.
- MSXML component It is required to install the Microsoft XML Core Services (MSXML) component to run QuickBooks on your desktop. The component is used to retrieve data from the ‘Qbregistration.dat file, which is required to open QuickBooks. Therefore, you will not be able to launch your QuickBooks Desktop version if the MSXML component is damaged or is missing.
Solution: InstallQuickBooks Tool Hub and Run Error 3371 Solution
Take these actions to fix the error 3371 on QuickBooks(r) Desktop:
Note: Make sure you close all running QB programs prior to download or using any QB tool.
1. Download the QuickBooks Tool Hub
Note: If you’ve already downloaded the tool hub, skip step 2.
Download and install the most recent Version 1.4.0.0 from the QuickBooks Tool Hub.
Open the QuickBooksToolHub.exe file.
Follow the instructions on the screen and accept the terms and conditions.
After installation is completed Once the installation is completed, double-click the QuickBooks Tool Hub’ icon on your desktop. This will bring up your QuickBooks Tool Hub window.
Step 2: Run 3371 Error Fix
- On within the QuickBooks(r) Tool Hub window, select Troubleshooting Installation.
- Select the 3371 error fix Click on 3371 Error Fix, then click on the “OK” button.
After you’ve finished these steps, you can open QB and then your data file.
Cause 4 – Old Windows OS
You could be operating an out-of-date version of the Windows operating system that results in a damaged or failed QuickBooks Desktop installation.
Solution: Install the latest Windows Updates
Take these actions to ensure that you’re Windows OS is updated:
- Click on the Windows icon.
- Choose the All Programs Then click Windows Update.
- After the updates have been installed After the updates are installed, you can install QuickBooks again.
Note: Follow the steps above or contact the System Administrator for Windows updates.
Cause 5: Anti-virus Software is Blocking the QuickBooks File
It is possible that the QuickBooks Error 3371 may happen in the event that the antivirus program installed on your system like AVG Anti-Virus PC Internet Security, etc. You can quarantine (or isolating) the affected QuickBooks Desktop files.
Solution – Search for the quarantined QuickBooks(r) Documents
Examine the deleted QuickBooks(r) files and then restore the needed files.
Conclusion
A damaged or missing QuickBooks file data could cause ‘QuickBooks Enterprise Error 3371‘. This error typically occurs when there’s a glitch with the QuickBooks Entitlement Data File, you’re attempting to access a shared network file that you haven’t saved on your PC or using the Outdated Windows OS, etc.
Intuit offers a range of solutions for resolving the ‘QuickBooks Error3371’ that range from creating a new Entitlement files to the installation of QuickBooks Install Diagnostic Tool and updating Windows OS. But when it comes to fixing the severely broken (or corruption) QuickBooks information files (QBW as well as QBB) it is possible to rely upon QuickBooks Data Recovery Software to quickly and easily fix these data files.