What to Do When Office 365 Shared Mailbox Not Showing in MS Outlook?

There are many benefits of Office 365 platform that you can take advantage of. You can attach multiple accounts to a single Outlook platform. Your Outlook account may have different mailboxes that are useful for specific purposes such as Primary mailboxes, Archive mailboxes and Shared mailboxes, and so on. You can move your Primary mailbox data to Archive mailbox or shared mailbox, but for this you need to create an Archive and Shared mailbox.

The shared mailboxes are the usual mailboxes that multiple users use to read and send email messages in Office 365 accounts. Shared mailbox is not primarily connected to a single user and is mainly configured to allow access to multiple users. Whenever a shared mailbox user sends an e-mail to another user, at that time the user receives an e-mail from shared mailbox only, instead of sender’s mailbox. You can easily identify a shared mailbox by its name, for example- contact@companydomain, info@companydomain, complaint@companydomain, share@companydomain

If in your Office 365 account, you are having a shared mailbox but it is not displayed in the Microsoft Outlook, then you are missing some important emails that you need to accumulate.


It may happen that you can’t see the shared mailbox in Outlook, once you moved the on-premises mailboxes to Office 365 and also may not be connected to the shared mailboxes shared with you.

Sometimes, you may face an error while searching for a shared mailbox –

  • The folder cannot be displayed.
  • Microsoft Outlook is unable to locate the specified folder.
  • The operation failed.
  • An Object cannot be found.

The reason for the error may be due to the level of your permission. If the administrator exercises the rights through dialogue Access, Then it refers that the administrator has only shared the default folders such as Calendar, Contacts, Tasks and Notes, Inbox, and so on. Users can easily send or receive the emails on behalf the account. But that doesn’t mean the user can enter a shared mailbox on their Outlook account.


The administrator must provide the user with an additional permission level “File Permission” in the mailbox folder.

  1. The administrator must go to his account, right-click on it and select the folder permission. What to Do When Office 365 Shared Mailbox Not Showing in MS Outlook?
  2. Now, move to the Permissions tab, select the user account with which you want to share the mailbox, and click the Add button.
  3. Select the Permission level and check the option “Folder visible” below the other category. What to Do When Office 365 Shared Mailbox Not Showing in MS Outlook?
  4. Click on the Apply option and then OK.

Once the administrator has provided the necessary permissions, the recipient can easily add the folder to his Outlook account.

  1. Follow File>>Account Settings>>Account Settings>>Exchange Account>>Change>>More Settings>>Advanced.
  2. Select the Add button and enter the name of new mailbox What to Do When Office 365 Shared Mailbox Not Showing in MS Outlook?
  3. Click the ‘Apply’ and restart the Outlook. Check to see if there is a shared mailbox at the moment

If you still do not see the shared mailbox, then you need to go through the problem solving process in Outlook

  1. First start MS Outlook, go to File and move to Options and click on it. What to Do When Office 365 Shared Mailbox Not Showing in MS Outlook?
  2. Click on the ‘Advanced’ tab, check the option Enable Troubleshooting logging and then click on ‘OK’. What to Do When Office 365 Shared Mailbox Not Showing in MS Outlook?
  3. Move to the temporary folder and check the recent logs that reflect possible errors in the absence of a shared mailbox. Then based on the mistakes you can move on to solving further problems.


There is another method available that looks a bit long, but you can try it easily without any hesitation. Outlook has an automatic map feature that locates the shared mailbox and will add it to your Outlook account. But the total size of the Outlook data file increases with the data, and once you exceed the 50 GB limit then MS Outlook may stop transferring data from the shared mailbox. So you can disable the Auto-mapping feature in Outlook and add a shared mailbox as a normal mailbox.

Follow the simple steps given below:

  1. First connect Exchange Online account by using the command- $Credential = Get-Credential
    Enter the Office 365 login details in the prompt up box.
  2. Now connect to the exchange online
    $ExchangeSession = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri “https://outlook.office365.com/powershell-liveid” -Credential $credential -Authentication “Basic” –AllowRedirection
  3. After that you need to Import the session of Exchange
    Import-PSSession $ExchangeSession
  4. Now just remove the permissions for the shared mailbox.
    Remove-MailboxPermission -Identity complaint@domainname -User tony@domainname -AccessRights FullAccess
  5. Once you remove the permissions, delete the shared mailbox that has been shared with you. And move to Account Settings, select your account and click the ‘remove’ button.
  6. Now you still need to assign full access permission.
    Add-MailboxPermission -Identity complaint@domainname -User tony@xyz.com -AccessRights FullAccess -AutoMapping:$false
  7. Finally, now you can add a shared mailbox as a normal account and access to its data.

Wrapping up

All of the methods we’ve talked about so far allow you to view your shared mailbox in MS Outlook, but if you have any problems accessing the mailbox, even after using the above methods. Then you need a proper migration program specifically designed for Office 365 migration. The Professional Migration software easily solves all the issues of the permission level and migrate all the mailboxes on the accounts you want.

OST to PST Conversion – The best way to repair and recover OST files data

It the worst situation for the users when they work on MS Outlook and their user profile get damaged or deleted mistakenly. There can be many conditions under which a change in the user profile becomes necessary or is inadvertently deleted. Offline folder files (OST) are copy of the folders found in users Exchange Server mailbox.

If your Exchange Server mailbox is deleted from the server for any reason, all of your mailbox data will be gone. However, still users have something left and it is OST file that is saved on the local client system (MS Outlook). Now when users are dealing with such a problem, the main question that come to mind is that – how to access OST file?

Best way to repair and recover OST files data

OST file is also known as (Offline Storage Table) that enables user to work even in Offline mode. Entire data can be easily saved in OST files by users in Offline mode and whenever it connect to the internet the OST file get synchronized with Exchange Server database automatically. A long disconnection between the Exchange server and MS Outlook means that orphaned OST files and all the data they contain are no longer available. Any type of corruption can lead to inaccessibility of OST files. In such circumstances, importing data directly from inaccessible OST files may not be possible. Therefore, you need to look for a professional software like- OST to PST Converter Tool.

What is the need of OST to PST Conversion?

The following are some important circumstances under which you would need an OST to PST conversion:

  • If your Exchange server gets corrupted and you are not able to access your email data which is stored on the server, then you definitely need the OST Recovery tool to repair and recover damaged OST files.
  • Occasionally a user’s MS Exchange server account is accidentally deleted and email data is no longer accessible. In such a case, users can extract their mailbox data again by using the OST files stored on the local user computer.
  • If your local OST files get damaged, and all the data that you need are stored in those OST files only, then also in this case you need OST to PST Convert tool to get back your lost data that are saved in those damaged OST files.
  • When retrieving data from password-protected OST files, the OST to PST Converter software can again prove to be fruitful in order to restore the inaccessible data by converting from the OST to the PST file format.

Minor problems with the OST file can be solved with the scanost.exe utility offered by Microsoft. But, the serious OST problems can only be solved with the help of a professional tool. Among all the OST to PST converter software available in the market this software is most magnificent in terms of features & security. It can efficiently repair, recover and even convert your inaccessible OST files to Outlook PST format. the software recover all the infected OST files that contains your important files such as emails, notes, contacts, calendars and other objects quickly.

In addition, this OST to PST Converter software is professional in performing the recovery process as it thoroughly scans the entire OST files and then extract the possible OST file data. When the recovery process completes, the tool ask you the file format in which you need to save the resultant files. As soon as you select the file format to save, it will store your file data at your desired location in the selected format.

How to convert OST to PST quickly and easily?

Converting OST to PST is quick and easy. The software offers numerous options so that users can convert OST to PST exactly according to their needs. Here are what users have to do for importing OST file to Outlook PST file format:

OST to PST conversion can be accomplished in a few simple steps as:

Step 1: Download OST to PST Converter software & open it on your Windows system.Convert OST Files

Step 2: Browse the OST file from your device that you want to convert. Just below choose scan mode and proceed. Export OST Files data

Step 3: now, you will see the preview of scanned Outlook OST file mailbox items. OST to PST Migration tool

Step 4: Here you need to select the file format in which you want to save your resultant file & also browse the destination location given below and then click export button. OST to PST Conversion tool

Step 5: Finally, your OST file has been successfully converted into PST file format. To access it check your desired location.

How to Import MBOX to Outlook.com Account? – Solved

You want to import your MBOX to Outlook.com? Congrats then you are at the right place right now. Because today we are going to discuss this topic only – how users can transfer their MBOX directly to Outlook.com. Yes, this article does not contain any manual configuration or lengthy tricks. We found many users who want to import their MBOX file into Outlook OWA account, but due to lack of technical knowledge and lack of proper methods, it seems very difficult for them to do this work.

Before proceeding further, let us discuss a little about both MBOX and Outlook.com. as you already know that MBOX is a most common mailbox storage file that can be supported by various email clients like – Thunderbird, Mulberry, SeaMonkey, AppleMail, EudoraMail, etc. On the other hand if we compare it with Outlook.com which is a web-based email service provided by Microsoft. It is widely used to manage personal data such as journals, calendars, appointments, tasks, contacts, etc. users can access it from anywhere at any time. it provides magnificent functions with advanced security system to protect your valuable data any damages or corruptions. This is the reason why nowadays users want to upload MBOX file into Outlook.com.

First of all, I want to tell you that there is no official solution is available till now that helps you to import MBOX to Outlook.com. But don’t get panic; here we are going to discuss an professional solution for the users who need to import their MBOX file to Outlook OWA account directly. We will provide you complete process of this software in the below segment i.e. MBOX to PST Converter Software. This software is specially developed to migrate MBOX file to Outlook.com webmail account. This software quickly acts on the MBOX files and transfer MBOX to Outlook OWA account without any problem. In addition, you can also Export MBOX to PST, EML, MSG, TGZ, XPS and various other file formats directly.

Steps to Import MBOX to Outlook.com are as follows;

 Key features of MBOX to PST Converter Software:-

  • It allows transferring MBOX file to Outlook.com directly
  • Capability to export MBOX file to PST, EML, MSG, and other formats
  • Supports MBOX files of over 20 email clients such as Thunderbird, EudoraMail, AppleMail, etc
  • Display preview of entire emails along with its attachments before actual conversion
  • Provide Split option to split oversized PST file into manageable multiple PST
  • Also offers filter option for selective migration of MBOX file
  • Supports all latest & previous edition of MS Outlook – 2019, 2016, 2013 and all below version
  • This tool is capable to support all latest Windows OS version

This professional MBOX Converter tool also offer free trial version which you can download from its official website. If you follow my advice, then you should try using the trial version of this software once. Through this, you can get more information about the software and you can understand its capability and efficiency in better way. Once you get satisfied with the work of this trial version, you can apply for the license of this software.


So far we have discussed the most magnificent and reliable solution about how to transfer MBOX file to Outlook.com. Despite this, we already knew that no official option is available for this. But never mind we have mbox to pst converter software that can be used for migrating emails from MBOX files to Outlook.com in a proper way.